PayPair is a service that helps e-commerce businesses reconcile their order data with Stripe payment information. Simply upload a CSV file containing Stripe payment IDs, and we'll automatically retrieve detailed payment information including total amounts, processing fees, and net amounts.
Getting started is easy:
PayPair currently supports Squarespace and is extensible for additional platforms. If you need support for a specific platform, please contact us at admin@mypaypair.com.
Follow these steps to create a secure, read-only API key in Stripe:
Important: Never share your API key with anyone and only use restricted keys for third-party services like PayPair.
We use your Stripe API key to retrieve payment information associated with the Stripe payment IDs in your CSV file. This allows us to enrich your order data with payment details like transaction amounts, fees, and net amounts. We recommend using a restricted, read-only key to ensure maximum security.
Yes! We take security very seriously:
We offer four membership tiers to fit your needs:
When you upgrade to a higher membership level:
Your quota resets based on your billing cycle. For free accounts, it resets on your signup anniversary each month. For paid accounts, it resets on your billing date.
No. Free accounts are limited to one user per business domain. If you need multiple team members to use PayPair, you'll need to upgrade to a paid plan.
If you reach your monthly upload limit, you'll see a message indicating when your quota will reset. You can also upgrade your membership at any time to get immediate access to more uploads.
PayPair accepts CSV files containing your order data with Stripe payment IDs. The maximum file size is 5MB.
Processing time depends on the size of your file and the number of Stripe payment IDs it contains. Smaller files (under 100 rows) typically process in a few seconds. Larger files may take a minute or two. Please don't refresh or navigate away from the page while your file is processing.
Your files are processed in real-time and immediately deleted from our servers. We only store metadata about your uploads (filename, date, row count, and status) for your upload history. No actual file data or payment information is stored on our servers.
If PayPair encounters invalid payment IDs, those rows will be marked as errors in the output CSV. You'll receive a detailed error message, and the upload will be removed from your quota count since it wasn't fully successful.
Your processed file automatically downloads to your browser's default download location as soon as processing is complete. You'll also see a success message on the upload page.
You can change your e-commerce platform at any time from your account page. Simply select a different platform from the dropdown menu and click "Save Settings".
To update your API key, first delete your current key from your account page, then add the new key. The system will validate your new key before saving it.
Yes! Your account page displays your last 50 uploads, including the date, filename, row count, and status of each upload.
You can manage your subscription (upgrade, downgrade, or cancel) from your account page by clicking "Manage Subscription". This will take you to your account where you can make changes.
You can downgrade your subscription to a lower priced tier from your account page by clicking "Manage Subscription". This will take you to your account where you can make changes. Please note, downgraded subscription pricing will not take effect until your next billing cycle, and your current month upload count will remain in place until the reset date.
We collect minimal data necessary to provide the service:
We do NOT store:
No. We do not share, sell, or transmit your data to any third parties except Stripe (using your API key to retrieve payment information). We use SSL encryption for all data transmission.
When you delete your account, we permanently remove:
Common issues and solutions:
If you continue to experience issues, please contact support at admin@mypaypair.com.
If your upload appears stuck:
If you don't see your updated membership level immediately after upgrading, try these steps:
Your membership should update within a few seconds. If it doesn't, please contact support.
We're here to help! You can reach us at:
We offer refunds on a case-by-case basis. If you're not satisfied with the service, please contact us at admin@mypaypair.com and we'll work with you to resolve any issues.